From time to time we may update this Shipping Policy without any prior notice. Your continued use of the Website constitutes an acceptance of the current Shipping Policy and shall at all times be deemed to be part of and subject to the Terms & Conditions. Therefore, we encourage you to visit this page (insert link) periodically to review any changes.

Shipping Charges

Our shipping charges are intended to compensate us for the cost of processing your order, handling and packing the products you purchase, and delivering them to you.

A fixed shipping charge of Rs. 199 will be charged on all orders within India. We ship through registered and trusted courier partners for orders within India.

We may charge delivery charges for deliveries to other countries which may include postal charges/ shipment charges etc. that may be applicable for your country. Depending on which country you place your order from, you will be charged according to the price list associated with that country and NOT by any conversion rate. Our international catalogs are priced in Indian Rupees for Indian residents, British pounds for UK residents, and AED for UAE residents. Due to import/trade restrictions, certain products might not be available for delivery in your chosen country. The delivery of products is subject to our Shipping Policy.

Shipping Confirmation Emails

We will send you a shipping confirmation email when all or part of your order is shipped. The email will include the courier tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.

Shipping in Multiple Packages

If your order includes several items, they may shipped separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items that ship from the same location are grouped. Our shipping confirmation emails will let you know how much of your order has shipped.

Tracking Your Order

You can check the status of your order by clicking on the tracking link sent to you. You may also track your order using the tracking number directly on our courier partners' website portals.

Delivering Your Package

Please ensure the complete shipping address including zip code and a mobile number to ensure hassle-free delivery.

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or Public holidays.

Most items are available to ship in 5-7 business days unless otherwise noted. Please note that Saturdays, Sundays, and Public holidays are not considered business days.

Regular orders: 5-7 business days

Custom orders: 15-30 business days

Deliveries are made Monday through Friday, except for Saturday, Sunday, and Public Holidays in India.

 

We strive to deliver your order within the delivery date but do not guarantee the same. Please note that the expected delivery date is at our best approximation and will vary with circumstances such as shipping restrictions, payment authorization, online security checks, and stock availability.

Please note that we do not ship orders to any PO Box, military, or protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by the customer.

Delivery Failure

Please note that we only deliver to one delivery address per order. Rerouting delivery charges due to an incorrect or non-existent delivery address will be borne by you.

Our delivery partners will attempt to deliver the package [2] times before it is returned to us. In case it is returned to us after the [2nd] time, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.

We shall neither be held liable nor responsible for any deficiencies in the delivery of any order(s) due to any errors in the billing and/or shipping information provided by you at the time of placing the order nor shall be obligated to provide any refunds, in the event the order is delivered to an incorrect shipping address provided by you.

Duties & Taxes

The price of the products as mentioned on the Website is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all central, state, or local taxes as are applicable in India only.

Please note that shipping and handling charges do not account for all Additional Charges. Additional applicable taxes and duties may be charged depending upon the destination to which the order has to be shipped. The tax rate applied and charged upon the order shall include the combined tax rate for all applicable taxes in accordance with the address where the order is being shipped. We reserve the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay (“Additional Charges”). We are not able to determine these Additional Charges at checkout.

Any Additional Charges charged or collected by external parties cannot be refunded in any form by us. Please check with your local authorities on your tax responsibilities and rights.

If the Additional Charges are incurred and if you refuse to accept delivery of the shipment, you shall be responsible for payment of all return charges, inclusive of any return taxes incurred. These Additional Charges will be deducted from the initial payment before a refund (if applicable as per the Refunds & Exchange Policy) will be issued.

If Additional Charges are incurred in any shipment and where our assigned delivery agent pays such Additional Charges on your behalf, you shall be liable to pay this amount to the delivery agent upon receipt of the shipment.

Other Information

We are committed to delivering your order at the soonest in a responsible way in compliance with the rules and regulations of the authorities and applicable laws at the delivery destination.

Please check with your local authorities on the relevant import regulations before placing an order. We shall not be held responsible for any delays in order delivery due to actions by the authorities at the delivery destination.

Payment Authorization

For every order made with us, all payments are processed on the same day of order placement. While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reasons.

All payments made against the products on the Website by you shall be as against the MRP displayed on the Website and shall be in terms and conditions of the third-party Online Payment Gateway Services as adopted and applicable to your transaction as approved by us.

Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done to ensure a safe and foolproof online shopping environment for our users.

We may employ PaisaPay, PayPal, G-Pay, Paytm, and other third-party facilities, for payments on the Website. Such payments can be made through electronic or cash on delivery transactions, as may be permitted by us from time to time, which shall be at its sole discretion. Use of such third-party services will be governed by their respective user agreement/ terms & conditions and other rules and policies as may be required and applicable for the nature of your activities.

Online Security Check

Online Security Check is our preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We might request additional information and documents for payment verification. In such situations, your order(s) might be delayed. We seek your kind understanding in the delay of the shipment as a result of online security checks.

We may contact you for more information. In addition, we may require additional time for the processing of a larger order, inspection, and packing of items and we appreciate your kind understanding in any delay of shipment.

INTERNATIONAL SHIPPING

Orders shipped internationally are not eligible for return or exchange. Purchases are final.

Delivery time for international orders is 2 weeks.

Duty to be paid according to client country laws.

Unlocked Studio LLP is not liable if orders are lost or held by Customs.